NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
OnlineUser1
Aug 19, 2024Aspirant
4 numbers are the only LED's that light up after 10 months, support no help
Have used this router for the last 10-12 months and it went out today. Looking at the router, only the 4 numbers are lit and no other LED's. I have tried a factory reset and nothing happens on the de...
plemans
Aug 19, 2024Guru - Experienced User
Sadly, the warranty is only a year.
Are you able to access the router?
did you check with the isp to see if they could re-provision it?
Another thing to check is some credit cards will add a year to a warranty (not all) so its worth checking if you bought on a CC.
OnlineUser1
Aug 20, 2024Aspirant
Thanks for the response. Yeah apparently it was refurbished when I bought it, got it from Costco and don't remember it being advertised as such but alas it is.
I am not able to access the router. It's not discoverable on any device. I did buy another router that's working perfectly but it would be nice to get this one working again. Tried the 30-30-30 reset and the top 3 LEDs flashed orange and now none of the LEDs are on, including the 4 numbers. The 3 buttons towards the bottom of the router are lit though.
- plemansAug 20, 2024Guru - Experienced User
Costco is great at returning things. Might be worth a shot