NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AC1200 C6220 WiFi radios not broadcasting
So in searching for relevant posts about my problem I find several old posts from other users who experienced what seems to be the exact same problem that I have encountered just starting on Sunday 8-20-2023. The problem has been described/discussed quite well in these earlier discussions:
Unfortunately for me, and these other users, it seems that no one ever was able to post a solution, and these prior discussion threads have each been closed due to age / inactivity.
It seems pointless to me to reaffirm / redescribe what was adequately captured in these earlier somewhat dated discussions. I am only opening this new discussion in hopes that someone else may have also recently encountered the same recurring problem with this NetGear product, and figured out a fix.
Of course the C6220 cable modem / wireless router is pretty useless to me only as an ethernet-only high speed internet access point. I need my WiFi back! Any and all community input is appreciated.
8 Replies
Are the front LEDs for wifi enabled and ON or blinking?
If there is a wifi radio button, press this for 5 seconds then release.
Has a factory reset and setup from scratch been performed? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
Press the back reset button for 15 seconds then release.
Or
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-routerI appreciate your response to my post. Let me see if I can respond to your questions / suggestions. Much or all of my answers and statements I think are exactly consistent with prior user posts who encountered the same problem I have.
After a C6620 reboot the Power, Downlink, Uplink and Online LEDs are solid lit. The WiFi button LED, and the 2.4 GHz and 5 GHz signal LEDs are solid off.
The WiFi enable button can be depressed / held for 2 sec (per manual) or even longer (5 sec, 10 sec, etc.). This will result in the WiFi button LED to become solid lit, but both 2.4 Ghz and 5 GHz signal LEDs remain solid off. Any wireless network devices searching for either of these 2 broadcast signals will not find.
I have tried simple device reset (power cycle, and removing power cable for lengthy period), with no change to above described condition.
I have performed a factory default reset (using back recessed reset button). However, as described in prior user posts, using the NetGear setup wizard (with laptop PC connected to C6620 by ethernet cable) is no longer possible as whenever I attempt to connect to the C6620 (via routerlogin.net plus name and password) and then navigate the NetGear setup menu the C6620 will reset / reboot.
My C6620 modem WiFi gateway was working fine until this past Sunday, then noticed the WiFi was lost and now unrecoverable.
When connecting to the modem via ethernet after a factory reset, the first screen you should see in a web browser at 192.168.1.1 is the screen mentioning using the Nighthawk app to install the modem or down at the bottom there is a link to select that if you don't have a mobile device, select here and begin the setup routine using the web browser.
