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LML's avatar
LML
Aspirant
Nov 19, 2016

Access control (MAC filtering) not working same after unexpected update?

My netgear modem/router CG3000DV2 was updated at some point without my knowledge, and now has a new "genie" interface when logging in through a browser. It previously had the dark blue UI with buttons on the left side--now it has "genie" interface with more colorful UI. I did not initiate this update--it did it automatically somehow (or I was hacked?)

 

In the old interface I was able to set up a MAC address list to ONLY ALLOW devices that I selected (i.e. my own devices). Now it seems all I am able to do is BLOCK a specific device.
 
What happened? Is this feature no longer available?
 
LML
 

Netgear CG3000DV2 N450 genie Firmware Version V3.01.06

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello LML

     

    This update was pushed by your ISP so it was suppose to do this and if you are having issues since this is a big update you may need to factory reset your modem and do the setup again.

     

    DarrenM

    • LML's avatar
      LML
      Aspirant

      hey there, thanks,

       

      unfortunately I tried a factory reset: it did nothing

       

      I contacted my ISP: they denied any involvement

       

      LML