All lights blinking. No service. CM500

Question

All lights are green and the service is still spotty. The ISP isn’t much help. What should I do?I’ve done plenty of reboots.

FURRYe38 · Answer

Who is the ISP?
What speed package UP and DOWN do you pay for?&nbsp;
Modem is a DOCSIS 3.0 and maybe getting out of spec with the ISP. Does the ISP still approve of this modem on there network?&nbsp;
&nbsp;
Has a power off for 1 minute then back ON with the modem and router been performed?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
&nbsp;
Factory reset the modem?&nbsp;
&nbsp;
Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

MayoMane · Answer

CoxI just noticed they upgraded me to 500mbs speed. Which I never asked for. Think that is too much for the modem?

FURRYe38 · Answer

It's rated up to around 600Mpbs&nbsp;
Would need to see the cable and event logs...

MayoMane · Answer

It won’t load the page to get modem info. I tried it last night too to no avail

FURRYe38 · Answer

Try a factory reset by pressing the reset button in back for 10 seconds then release?
What's the brand and model of the external wifi router connected to the CM modem?&nbsp;

Forum Discussion

All lights blinking. No service. CM500

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