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Forum Discussion

djsteele1's avatar
djsteele1
Aspirant
Jul 23, 2017

Automatic switching from 2.4 to 5.0

Why does my connection on this cable modem wireless router keep dropping. I either connects to Guest or drops on 2.4g or 5.0g. Is there a software or firmware updte to solve this issue.

3 Replies

    • djsteele1's avatar
      djsteele1
      Aspirant

      I think this is my Model Number at least that is what is on the backside. How do you know what version it is exactly? I know it is a AC1900 Model: C7000 - but there are no other indications on the back of the router. Thanks

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello djsteele1

         

        Have you tried to adjust your wireless channels in the routers wireless settings.

         

        DarrenM