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Schweini's avatar
Schweini
Aspirant
Sep 09, 2021

blinking amber ethernet light

This is my second modem from netgear and this is the second dead modem. Both modems have the same problem occuring, the moment i buy them they are fine then around 2 months later they start doing this. Now, i know its not my cables because they work fine with 3 different routers and it cant be xfinity becuase they have came here 4 times already and have said the issue is on my side. I've had another modem from arris and that works fine with both of the coax and ethernet cables. I have xfinity blast meaning 500 mbs+ download 20 up. Yes i know my modem is stuck on 100mbs channel im trying to see if theres a fix for it software if not hardware.

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Be sure your using good quality LAN cables, CAT6 is recommended. 

    What is the Mfr of the host router thats connected to the modem? 

     

    • Schweini's avatar
      Schweini
      Aspirant

      I have a google onhub and a R6400v2. Both on new cat6. I've switched between both routers many times and they have the same problems. Even a direct connection to my pc form the modem causes the same issue.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Looking at the user manual on the CM modem to check LED behaviors: https://www.downloads.netgear.com/files/GDC/CM700/CM700_UM_EN.pdf

         

        Ethernet

        • Green. A powered-on device is connected to the Ethernet port at 1000 Mbps.
        • Amber. A powered-on device is connected to the Ethernet port at 10/100 Mbps. <<<<<
        • Blinking green or amber. The Ethernet port is processing traffic. <<<<<
        • Off. No device is connected to the Ethernet port.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Not sure what else to do on this. Try a different model CM modem, like a 1100 and see if it does same. 

    Contact NG support and let them know what your seeing on this. Odd that two same model modems are doing this at your location. 

    DarrenM 

    • Schweini's avatar
      Schweini
      Aspirant

      And have the chance of getting another netgear item that just doesnt work and waste more of my money on it? lol