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Forum Discussion
C3000 cable modem/router lost Wi-Fi password, requiring reboot
- Recently my 9 months old C3000 modem/router would unpredictably drop Wi-Fi connections to all connected devices, multiple times a week.
- The modem part seems fine since the wired Ethernet still works. The router part would ask for user authentication but wouldn't accept the programmed Wi-Fi password.
- Rebooting the modem/router fixed the problem temporarily (until next occurrence), without reprogramming the Wi-Fi password.
- ISP (Comcast) didn't find any problem from their side.
- The modem/router has been working fine until recently.
- This seems like a router hardware reliability issue to me. Other explanation or known solution?
3 Replies
Hello simoncal
you can try to factory reset the modem and change the wireless channel to see if it improves if not you can check to see if the modem is still under hardware warranty and contact netgear support so they can test the hardware for you.
http://www.netgear.com/support/contact.aspx
DarrenM
Issue is still open. Netgear Support insisted that I purchased a support contract to fix what they believed was a configuration/firmware issue, and then told me to change Wi-Fi password. That 'fix lasted only one day, as two Wi-Fi authentification failures occured the following week. The temporary 'fix' had similar effect as hard reset or warm reset. When W-Fi authentification failure occurs, all device setting and status appear normal on (Netgear genie) Management GUI.
A RMA replacement unit is being sent to me. Hopefully the reliability of this defective unit will be fully analyzed to identify the root cause and corrective actions.
The RMA replacement experienced same problem (Wi-Fi authentification failure) in about 4 days of operation. Instead of resetting the unit, I plugged in a Linksys WRT54GS router to C3000 to get Wi-Fi access. 2nd RMA replacement from Netgear Support should arrive in a couple days.
