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Forum Discussion
C3000 Wifi Cable Modem Router Comcast Internet Trouble
Last week I started having trouble with internet speeds dropping out, websites would time out and not load all the way or not at all. Speed tests time out or if they do test speed is below 1MB down or up. Comcast Technicians came out and checked all their equipment, everything seemed to check out except for the modem. So I bought another modem, 2 of them, and they both did the same thing. I did a ping test and it said I have about 40% packet loss. My downstream is -5.4 dBmV and the upstream is 38.5 dBmV.
Comcast support is no help at all and I dont know what else to do. They told me to contact you but I dont think its the modem as Ive tried 3 different ones already with same results.
Windows 7 on a desktop hard wired into modem.
ISP: Comcast, Cable
3 Replies
Funny. I am having the exact same problem with the same device/internet provider combination. Anyone else?
Hello paul3085
Yea I doubt its the modem if you have tested multiple modems and getting the same results something is either messed up on the lines out side your house or in your general area. The only thing I can suggest is to remove any cable splitters you can to have a direct connection to the modem.
DarrenM
The issue has been resolved. It wasn't the modem, it happened to be a connection outside. The first tech that came out removed some old cable and a splitter that wasn't necessary and when he did he never tightened the connection all the way back down. This is frustrating as hell because before I called comcast I checked all the connections and made sure they were tight, I think the splitter might have been bad too or since it's in the elements there's a bad connection somewhere? IDK....just happy to have it fixed, no thanks to comcast though.
