NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

HannahLesesne's avatar
HannahLesesne
Follower
Jul 21, 2016

C3000 won't connect to internet

All,

 

I have internet when using an ethernet cable directly from the wall to my laptop, however I've been unable to get WiFi with this router.  I plug the ethernet and coaxial cables into the back of the modem and the internet light will not come on.  The downstream light blinks and the upstream light is off.  My ISP does not block routers, I've called and they said I would need to disable Access Point mode.  I've looked up how to do that, but can't find that anywhere in the Netgear Genie page.  Have I done something wrong? I'm about to try a whole new router. 

Installation
Troubleshooting

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jul 22, 2016

    Hello HannahLesesne 

     

    If you are getting your internet out of the wall with a Ethernet cord then the C3000 will not work for you this is a modem with wifi functions and can not act as a router when connected to another connection. You will want to just get a router our router products all start wit Rxxxx.

     

    DarrenM