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Forum Discussion

JD007's avatar
JD007
Follower
Oct 29, 2015

C3700 drops internet connection

I have a C3700-100NAS that has worked good for about 8 months now, but lately it's been dropping the internet connection, almost on a daily basis and I have to reboot it. I just want to know if it's a firmware problem or does it need warranty work? The firmware version is V2.02.06. Thanks

Troubleshooting

5 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 02, 2015

    Hello Jd007

     

    is the Internet connection dropping over Ethernet or wifi or both? You also may want to check to see if you have a cable splitter on the line and try removing it to test to see if that is causing the issue.

     

    DarrenM

  • orishu's avatar
    orishu
    Tutor
    Nov 08, 2015

    I have the same issue for several weeks now with my C3000-100NAS at version V2.02.06, I only use WiFi so I don't know whether the connectivity is affecting cable-connected devices.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Nov 10, 2015

      Hello orishu

       

      If your internet is disconnecting alot check you cable cord and if it has a splitter removed it and go straight to the wall see if that improves the connection. Also using a a wifi connection you may need to change the wireless channel you could be having interference from other wifi networks or home appliances.

       

      DarrenM

      • orishu's avatar
        orishu
        Tutor
        Nov 10, 2015

        Thank DarrenM,

        However:

         

        If the problem is in the modem/wall connection, then it wouldn't explain why every time I reset the router the internet comes back without any issues.

         

        For a while, I was suspecting it's a WiFi channel issue so I used the administration interface, checked which channels aren't used and picked an empty one. When the problem occurred again (and again...), I checked the channels again to verify that it wasn't due to some new interefering neighboring router. It wasn't.

         

        All evidence point to a bug in the newly updated firmware V2.02.06, PLEASE get NetGear to take our complaints seriously. For those who experience these issues, if they don't get resolved, it's going to be the last time we buy a NetGear product.

         

        Let me know if there's any diagnostics mode I can use to help with finding the firmware bug.

         

        Thanks

        Ori

         

         

  • rajivsharma's avatar
    rajivsharma
    Initiate
    Sep 02, 2016
    Belkin gives life time warranty on their product . I request for help to resolve this problem they ask me to give 189 dollars to fix this dropping problem . What a joke ? And it is valid for two years only