NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

skyland1991's avatar
skyland1991
Tutor
Nov 07, 2017

C6220 keep shutting down

This is the worst product I have ever purchased!! It kept shutting down!!! I have replaced a defective one and this is the Second!!! 

Does anybody have an idea whether can I get a refund or not??????

Thanks

Hardware

4 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Nov 08, 2017

    Hi, 

     

    did you make sure you have connected correct power adapter?

    If yes, Please PM with information. 

    • skyland1991's avatar
      skyland1991
      Tutor
      Nov 08, 2017

      Thank you for your reply. Probably I should not use the word "shutting down". What I meant is "system crash".  It just stuck there and had no reaction when I pressed the buttons. I need to restart it almost every 2 hours. And it has been like this for almost a month. I am freaking out.

    • skyland1991's avatar
      skyland1991
      Tutor
      Nov 08, 2017

      Hi,

      And for your question, I am using the original power adapter in the box and have tried different power outlets. It didn't work.