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iacopo's avatar
iacopo
Aspirant
May 26, 2016

C6300 5GHz band stops working

Hi,

for the second time in a few days my brand new modem/router stopped broadcasting on the 5GHz band.

 

The SSID for the band is still broadcasted, I can connect, but if I inspect the connection it is on the 2.4GHz band.

 

Turning the 5GHz band off and on doesn't help.

Resetting the device doesn't help.

 

Unplugging it and keeping the power button pressed for 60sec does the trick.

 

Will be there a patch for this issue?

 

My ISP is Xfinity.

 

Thanks!

5ghz
issue
Troubleshooting

2 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    May 27, 2016

    Question: are you saying that 5GHz Radio stops broadcasting and only way to get it back up turning off the modem and turning it back after 60s?

     

    If yes, please PM me.