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Forum Discussion
Sloy
Aug 03, 2015Tutor
C6300 Frequent disconnects
Seems to be a common topic here, but don't think I've seen a definitive answer so gonna try again.
Purchased a C6300 because it was (seemingly) the best modem / router out there supported by Comcast. Not cheap, IMO, so kinda had high hopes, but...not so much.
Some background....
Prior to puchasing this I had a comcast box that just wasn't cutting it. The range / power of the device that I was "renting" from Comcast couldn't reach many parts of the house so wanted a solution. First thing I did was to purchase a Lynksys LAPN600 Access Point, which did the trick wonderfully. However, I was still renting they modem / router from Comcast, so to be rid of them once and for all purchased the C6300.
The pros - the signal is strong. Like the interface as well and set up seemed easy enough. But the Cons - ugh - Frequent Disconnects. A better discription would actually be "micro" disconnects because they last about 15 seconds. They are so fast that the wireless devices (iOS devices and 3 Windows 7 laptops) don't even show they are disconnect. In fact, hovering over the network icon shows it's connected, but if I'm surfing the net during a micro-disconnect it will say page cannot be displayed. Again, it's all Wireless devices at the same time, so I know it's not a laptop / iPad / iPhone issue.
Thinking that perhaps it's the Linksys AP that might be the issue - as in, maybe the AP is too close to the C6300 and somehow they are competing for connection. Hope. Disabled the Linksys completely - both by powering it off physically and by turning the Radio on the AP off. Still, disconnects.
I've tried to read the logs on the C6300, but the only logs I can find are really of no help. There's something about repeated DoS attacks, but the timings dont really correspond to when the micro-disonnects happen. Methinks events such as this SHOULD be captured somewhere, but...where?
I was actually frustrated enough that I called Netgear support since the device is sitll new. And then I got REALLY frustrated. The tech I spoke with told me to reboot the device since it had done a recent Firmware update. I explained that I was current with Comcast - v1.02.21 - but he was rather insistent. So I reset, per his request. It had been up just a few minutes after the reboot and he asked if I saw the disconnect issue. "No", says I, "but it's very random and I don't know what a reset would do anyway!" I inquired if there were logs to look at, to which he had a snarky response to the effect of "If I thought there was something to learn from the logs I would have done that already." Well, Mr. Smarty pants was a huge fail, because even though I had no drops in the five minutes we spent after the reset, it started the mico-disconnects but a few minutes after I hung up with them. Brother....
So, I've tried everything I can think to do and yet get the haunting suspicion that I'm missing something - probably something very...basic. In summary...
- I don't believe it to be my wireless devices because when it happens to one device, it happens to all of them.
- I don't believe it to be the AP that I have since the issues persists with the AP offline / disabled
- I've also disabled the Wireless 2.4 and 5 on the C6300 and used the signal from the AP, and the frequent micro-disconnects still happen.
- I suppose it COULD be a Comcast issue, but given that I've one all "rogue" on them and am no longer renting my modem / router from them, they probably won't give me the time of day if I open a case with them.
Would love to figure this out. I want to make this device work because I've heard others say very good things about it and stats & feature wise it looks to be better than anything else out there that comcast supports.
Any suggestions? Am I missing some logs that might give me an indication of what is happening, either on the 6300 or in Windows maybe?
Thanks for ANY help...
- S
64 Replies
- SsamarronAspirantI have the problem daily I don't loose connection but when I'm plying ps4 in the evening my wired ps4 and wirerless connection is weak and I have to reboot to be back up to participate for lagging issues
- ThehawkGuideYes it's disappointing that no one from netgear has stepped up to own the issue. This bonehead DarrenM keeps asking everyone to run tests. When it's clear the issue is the modem
- GemmaAspirant
- GemmaAspirantJust curious..
Are ALL of you using Windows 10?? Im having similar problems... Ran microsoft network troubleshooter and it kept wanting to reload factory driver for network adapter which seem to grt me back connecteda few minutes later disconnect again.. I load it again... While running other test.
I did it a little sooner then the other times and got an error saying wait till windows finishes uninstalling your device??? I load it Windows unloads it ?? Among many other issues.. DNS not responding.. Missing Network protocols.. Etc.. Had a linksys Router when this all started last Sept.. Work on it night and day.. Feb 14 i finally got new router.. Netgear N700.. Worked great.. No problems until last week.. Anout the 1 month mark..BOOM No inernet or limited, missing protocols, DMS npt responding, even if i do connect, none of my browsers work.. Im teady to rip my hair out.. This is ruining my life.. Im obsessed with trying to find that one perfect solition that will fix it but to no evail. I had nothing at all for last few days.. My modem is a Satellite Surfbeam2 which wouldnt connect to satelite.. So i bypassed rputer to yest modem last night and i connect to internet but browers still say cant find page.. So run back thru router and works about an hour then everything down again.. Oh and I forgot.. The orange light comes on ethernet or internet connection on router.. Second light up
Also noticed that even tho win update set on Auto i javent reviebed any since last sept.. If i try and start it it says its installing one .. But clearly it isnt??? Help please.. Im becoming an obsessed computer geek.. My social life is dying.. and im going to drop kick this equipment thru Windows.. So please. If you can... Help a girl out 😄- ThehawkGuide
it happens on all platforms
- GemmaAspirantSorry.. My router is a Netgear N750 😵
- JimmieleedeAspirantI just bought a C6300 and am suffering the same issues with disconnections. It doesn't look like there is a solution. So I think I'll return it. Does everyone agree?
- ThehawkGuideYes return it !!!!!!!
Well, I am now fully convinced the problem was with the C6300. The options for cable connections are fairly limited, so I felt like I didn't really want to go buy another cable modem.
Instead I bought a second-hand router, flashed it with Gargoyle, then put the C6300 into bridge mode and set the Gargoyle router to do the heavy lifting. And it doesn't miss a beat! Literally not one ping dropped. Go back to the C6300 in NAT mode, dropping pings galore. Back to Gargoyle, not one dropout.
So that has proved to my satisfaction the the C6300 is unquestionably at fault. I now have a workable solution, so I don't care any more. But if others are frustrated and don't want the hassle, Gargoyle (or other DD-WRT variants) may be a reasonable alternative.
- ThehawkGuideThanks for your patronizing answer "netthisgear "
Do you not think we've contacted our service providers?
even to reply to your know all answer the c6300 has dropped out 4 times. - shaviniAspirant
Hi
its been just 2 months since i got mine. and i'm already having issues... i connect use my TV and laptop both with the router but the wireless keeps dropping all the time. and i can never watch any program on tv properly nor work on my laptop. the wireless keeps goin off . the funny part is all the lights on the router are on but no wireless. and even when i switch it off and switch it on it still doesnt come on. i have to do it about 3 or 4 times to get the wireless to work. sick of this piece of crap. i veen tried everything thats said on this thread. but nothing works.
will best buy take it back if i return??
- PainfullAspirant
Netgear c6300 cable modem/router.
I purchased it brand-new from Best Buy two months ago. Hook it up to Xfinity Comcast activated it, and life was good. Proximally two weeks ago started having a connection problem. Very peculiar set of problems when using my computer and the Wi-Fi function no ethernet, the router would display all green lights solid across the front of the panel, however it would no longer cast my Wi-Fi networks and crash them. This may be a very common problem in this particular forum but I can assure you even the Comcast cabling technicians were stupefied by this behavior. Furthermore the only way to retrieve the networks back was to reboot the router . After several phone calls with X infinity support and Netgear customer support no headway in repairing this problem was accomplished. I purchased another Netgear 6300 and went through the process to properly connect and activate it. Within one hour the router would display the same type of disconnection Wi-Fi station dropping behavior . I think it would be very unlikely to purchase two routers and have them both be duds. Which in my conclusion, leads to the fact that the router has problems either physically or software /firmware related. To correct my problem I purchased a lesser cost Netgear router and with Standard setup and activation, it's performing flawlessly right out of the box. I personally don't want to router that requires expert router knowledge or customer support to install .
If this problem is so widespread Comcast needs to take this off their approval list or Netgear needs to figure out how to fix it. If my first router was still within the return date I would gladly return it.
The whole process between Comcast and net gear concerning this router is a big negative.
- PainfullAspirant
Hi Chris,
This is Vaseem from NETGEAR engineering team. I saw you have posted message in our community about C6300 loosing WIFI issues. I got your contact from our community team. Loosing WIFI and router being broken in ~2months is awful and especially when you need reliable internet/WIFI.
https://community.netgear.com/t5/Cable-Modems-Routers/C6300-Frequent-disconnects/m-p/1320526#M9213
We would like to work with you to resolve this issue. I understand you purchased another lower cost router:
1. Would you be able to work with us to resolve this issue? Do you still have bad C6300 device with you? What Router did you purchase to fix the issue?
2. I see XFINITY is your ISP. which region are you located?3. What is the firmware version running on the device?
4. Can you please help us provide these screenshots/logs from your device?
5. What wifi clients did you have problem with? Did the problem happen on one specific client or all the WIFI clients?
Please use below method to capture the screenshots.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
thanks,
Vaseem
- DarrenMSr. NETGEAR Moderator
Hello JK2017
Are you seeing any timeouts in the cable modems logs?
DarrenM