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Forum Discussion

schatzi's avatar
schatzi
Follower
Jul 02, 2020

C6300-no internet connection

I had a Netgear router/modem that has worked for the past year and a half. Yesterday, it no longer showed up in my network options. Contacted my internet provider and they said it was the router/modem. Bought a new router/modem today and cannot get it to connect to the internet. Any ideas?

2 Replies

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 02, 2020

    Hi schatzi,


    Good day!

     

    Welcome to NETGEAR Community!

     

    We would need the following information, so I can offer you additional recommendations:

     

    1. What is the model of the new modem that you purchased?

     

    2. Did you contact your Internet service provider already to provision the new modem?

     

    I look forward to your response.

     


    Regards,
    Oliver
    Community Team

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 02, 2020

    Did you buy the C6300?

    If you have any splitters, amplifiers, or attenuators in line, remove them.

    I'd also move the modem/router to right where the coax enters the home to ensure it isn't a wiring issue internal to the home. 

    Are you abel to access it via a hardwired (ethernet) connection?

    If so, get a screen snip of the cable connections page and logs.