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Forum Discussion

comeauxn712's avatar
comeauxn712
Aspirant
Aug 25, 2017

C6300 Router Mode Can't Be Enabled

I am having a very strange set of issues with my device. I recently bought the C6300 with the hope of simplifying my network and having a quality fast Modem Router combo. I was initially able to log ...
disabled
Hardware
Router
router mode
spectrum
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 25, 2017

who is your ISP? is it spectrum?

comeauxn712's avatar
comeauxn712
Aspirant
Aug 26, 2017

Yes, it was Brighthouse and then my account got switched to Spectrum once they were purchased.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 28, 2017

    Hello comeauxn712

     

    There was a issue with spectrum billing system disabling the router mode on modems contact them and have them check all of the coding for your modem to make sure it was not disabled on there side.

     

    DarrenM

    • comeauxn712's avatar
      comeauxn712
      Aspirant
      Aug 31, 2017

      This does seem to be the issue, unfortunately none of the 5 tech support people I have talked to have been able to fix this (the last guy spent an hour on it)