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Forum Discussion
C6300 wifi drops
Good morning,
Yesterday my C6300 wifi signal stopped working. I bought this router a year and a month ago so my warranty is gone. I have tried rebooting and a factory reset from the Genie. The wifi comes back for a little while and then drops. The lights are still on and my LAN connection still works. Curious thing is my ethernet light is constantly flashing even if nothing is connected. I have comcast as my ISP and my firmware version is V2.01.14. Any suggestions before I get a new router?
33 Replies
can you please try factory defaulting the router to see if problem goes away?
can you please PM me if you still see the problem? I would like to work with you.
vkdelta, I have factory defaulted the router several times as well as rebooted the router several other times. I have decreased my MTU from the default 1500 bytes down to 1440 as this was the only setting that passed a ping test. I don't know if I have a device that is causing this because the only thing that changed recently is that I bought a new cell phone. Shortly after I brought that device home I started having issues.
which Cellphone did you get?
- I too am having this issue with NetGear C6300 router and my new Lumia 950 XL phone. When I power off the phone the network is stable. When I power on the phone, connect to the 5g and attempt to download something relatively large, the router drops WiFi as mentioned above. When I'm away at work my wife uses network all day without issue. Shortly after i arrive at home with new phone in hand the WiFi drops.
I'm going to test with only connecting to the 2.4ghz WiFi from the phone. I called Comcast and their answer was to increase the signal to the router. (Which they did but problem still persists).
I really think it is the Lumia 950 XL.I also have the Lumia 950, love the phone but a couple weeks after getting it these problems became an issue. It seems we'll all need to turn to MSFT for a fix.
I was very frustrated that when I spoke with a tech support person over the phone, I told him the problem (without noting my phone was a Lumia 950 because I didn't think that was part of it) and he said oh yeah, I can definitely fix that for good, just subscribe to the GearHead premium model and I'll tell you how... What?
I would've been cool with that if I'd known his fix would have ACTUALLY worked. I can get on and stay on for a couple hours but it wonks out shortly after. Would've been very frustrating to pay him only to find out certain models are defective. I may need to take the plunge on this especially because it seems related to my personal phone (I have 2 roommates, wouldn't charge them since it's not their fault) although this is a rather expensive device so this is a little upsetting that I need to shell out more money on it. Also, I'm still under warranty so that said to me that I need to pay something before we can identify if it's a hardware issue which seems a little ridiculous.
Netgear team, everyone here with a Lumia phone are likely more tech savvy than others, I've tried factory resetting, an MTU adjustment, I need to restart my router to get it to work whenever it happens. Is there anything that could make a phone essentially disable a router's wifi projection on both the 2.4G and 5G strings?
Lumia users, did anyone use GearHead support and find them to be effective before I pay to find out the same? Did anyone find luck from just deactiviting wifi when they get home?
Thanks!
I thought my 6300 was defective, so I had it replaced and had no problem until 2 days later, it started all over again. I called Comcast and they scheduled to come out tomorrow. Meanwhile last night, I connected my phone to 2.4 wifi and lowered the mode from 400 Mbps to 54 Mbps and so far it is still connected without any problem. Hopefully, the next OS and firmware fixes the problem so I can go back to the AC connection, at least for now the slower connection works. I know Microsoft has released a new firmware for the 950/950 XL but I haven't received mine yet.
Hope this helps those with the Lumia 950 XL and C6300.
- There's a massive problem with v2.01.14, the router has been causing an incredible amount of interference on the 2.4ghz frequency band since the update, any Bluetooth devices in my house (Bluetooth uses the same frequency band) have been rendered useless, I've been forced to disable the 2.4ghz antenna on the router completely resulting in some of my devices no longer has network connectivity, please address this URGENTLY
I have TWC and I started having the same problem about the same time as everyone else. I rebooted the device, restored factory settings, searched for firmware updates and contacted TWC. My router works fine, it's the wifi that drops and since it's my own device, not their problem. I have an old wifi router that I plugged in to the C6300 and I'm using that network for my home. It doesn't drop, but the Netgear networks drop every few hours. Please provide a solution that I can do without TWC as they are awful.
Hello garyemartin
Have you tried changing the wireless channels of your router?
DarrenM
I have the same problem with my wifi constantly dropping connection and I am having to reboot my Netgear almost constantly just to be able to do anything online. I am not sure what to do??
