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Forum Discussion

MotleyCrew22's avatar
Jun 26, 2024

C6300v2 factory reset SSIDs/passwords

After factory reset, WiFi SSIDs and passwords not not match original settings. Custom settings don’t work; manually entering what should be the factory settings doesn’t work. Cannot access router setup. Could this be a firmware issue?

9 Replies

    • MotleyCrew22's avatar
      MotleyCrew22
      Tutor
      The router did not return to factory settings. It’s broadcasting different SSIDs than what they should be. I cannot access the wifi setup via browser or Nighthawk app.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        So pressing the reset button for 15 seconds doesn't clear out and return the modem to original factory defaults? Even with the ISP cable coax line disconnected from the modem? 

         

        Last resort you can try a 30-30-30 reset with out anything connected to the modem. I'd disconnect the ISP cable coax line from the modem as well.