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Forum Discussion
C6300v2 has lots of critical errors
Hi
Just bought a new C6300v2/AC1750 3 days ago. It has a lot of critical errors already. Here is an example. Should I return this modem? It's only 3 days old and already has issues.
Thanks.
Barbara
| Jul 19 2021 14:32:35 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 11:14:43 | Warning (5) | TCS Partial Service |
| Jul 19 2021 11:14:39 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Jul 19 2021 11:14:33 | Warning (5) | TCS Partial Service |
| Jul 19 2021 11:04:58 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Jul 19 2021 11:04:38 | Warning (5) | TCS Partial Service |
| Jul 19 2021 11:04:38 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Jul 19 2021 11:04:08 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 11:04:03 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out |
| Jul 19 2021 11:04:02 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 11:04:02 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out |
| Jul 19 2021 11:03:58 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 11:03:40 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Jul 19 2021 11:01:23 | Error (4) | CheckDmgProvision dmg_provisioning process is not running, need to restart. |
| Jul 19 2021 07:57:05 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 07:56:44 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Jul 19 2021 07:56:18 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 07:55:58 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Jul 19 2021 07:55:29 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 07:55:28 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
| Jul 19 2021 07:55:28 | Critical (3) | Ranging Request Retries exhausted |
| Jul 19 2021 07:19:46 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 07:19:41 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Jul 19 2021 07:17:21 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 07:17:01 | Critical (3) | REG RSP not received |
| Jul 19 2021 07:17:01 | Error (4) | T6 Timeout and retries exceeded |
| Jul 19 2021 07:16:55 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 07:16:48 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Jul 19 2021 07:14:30 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 07:14:30 | Error (4) | CheckDmgProvision dmg_provisioning process is not running, need to restart. |
| Jul 19 2021 06:07:55 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 04:26:15 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Jul 19 2021 04:23:24 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 04:22:41 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Jul 19 2021 04:22:35 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 04:22:35 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
| Jul 19 2021 04:22:35 | Critical (3) | Ranging Request Retries exhausted |
| Jul 19 2021 04:22:31 | Critical (3) | No Ranging Response received - T3 time-out |
| Jul 19 2021 04:22:31 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Jul 19 2021 04:22:12 | Critical (3) | No Ranging Response received - T3 time-out |
3 Replies
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://highspeed.tips/docsis-events/Glad you got it working. Please mark your thread as solved so others will know. Enjoy. :smileywink:
