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Forum Discussion
C6300v2 not support cox service
Hi There, I have bought Netgear product C6300v2 from BestBuy on 09/Jan/2020, since then facing service intermittent issues with COX Communication internet service(8 months for now). Cox has sent mu...
Cox does show it as certified.
https://www.cox.com/residential/support/cox-certified-cable-modems.html
The details in COX websete is old. It is not allowing to activate the router after last RMA, please see attached snapshot.
So let me get this straight. Even if correct, COX would be the one to drop support/certification. Not Netgear.
That'd be like Verizon saying "we're not going to allow apple devices on our network" and then expecting apple to issue a refund and apology for an action Verizon took. It doesn't make sense.
either way, the site I linked and the cox support site for the C6300 still show it compatible with "ultimate classic" speeds.
https://www.cox.com/residential/support/netgear-c6300.html
Maybe you should try a different technician at cox.
vkdelta know anything about Cox and the C6300?
Agreed, recently they have completely stopped accepting activation requests for this device model. for your information, still I am using exiting activated device with intermittent service interruption issues.
Not sure how to involve a deferent COX technician, this is automatic activation (computer) not allowing to activate newly RMA. and still facing issues with an old device (Netgear has replaced once, but no luck facing the same issue).
For information, the COX team keeps saying this is not a supported device from day one, now they automatic activation tool rejecting activation.
C6300v2 is supported on Cox however, we were just informed by Cox yesterday that they made policy changes to support ALL D3.0 devices to only until 150 Mbps tier.
they no longer offer 300 Mbps tier now. 300 is upgraded to 500 Mbps now.
Speeds such as 500/1000 would require D3.1 devices.
If the user is on 500 Mbps service, cox will not activate D3.0 modem.
we may get more details from cox, but it looks like policy change is to push customers with higher speed tiers to D3.1 Devices.
Strange, Still my internet dropping for the service plan 150 Mbps tier only, and the device has leveled to support 680 megabits per second. Also, I have returned the last replacement device, because It was not allowing me to activate.
Please let me know how your team can help me resolve the intermittent connection issues?
for the support request, I could colelct below cases from my account for the same issues
43187008
43130581
43130186
43069435
43041501
42336100
42328823
