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Forum Discussion
C6300v2 not support cox service
Hi There, I have bought Netgear product C6300v2 from BestBuy on 09/Jan/2020, since then facing service intermittent issues with COX Communication internet service(8 months for now). Cox has sent mu...
So let me get this straight. Even if correct, COX would be the one to drop support/certification. Not Netgear.
That'd be like Verizon saying "we're not going to allow apple devices on our network" and then expecting apple to issue a refund and apology for an action Verizon took. It doesn't make sense.
either way, the site I linked and the cox support site for the C6300 still show it compatible with "ultimate classic" speeds.
https://www.cox.com/residential/support/netgear-c6300.html
Maybe you should try a different technician at cox.
vkdelta know anything about Cox and the C6300?
C6300v2 is supported on Cox however, we were just informed by Cox yesterday that they made policy changes to support ALL D3.0 devices to only until 150 Mbps tier.
they no longer offer 300 Mbps tier now. 300 is upgraded to 500 Mbps now.
Speeds such as 500/1000 would require D3.1 devices.
If the user is on 500 Mbps service, cox will not activate D3.0 modem.
we may get more details from cox, but it looks like policy change is to push customers with higher speed tiers to D3.1 Devices.
Strange, Still my internet dropping for the service plan 150 Mbps tier only, and the device has leveled to support 680 megabits per second. Also, I have returned the last replacement device, because It was not allowing me to activate.
Please let me know how your team can help me resolve the intermittent connection issues?
for the support request, I could colelct below cases from my account for the same issues
43187008
43130581
43130186
43069435
43041501
42336100
42328823pls post the event logs + connection table screenshot.
Please find below event logs and for the connection table, from where I can get it ?
Time Priority Description
Aug 19 2020 14:39:09 Warning (5) TCS Partial Service
Aug 19 2020 14:39:05 Critical (3) No Ranging Response received - T3 time-out
Aug 19 2020 14:38:53 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Aug 19 2020 14:38:37 Notice (6) TLV-11 - unrecognized OID
Aug 19 2020 14:38:36 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Aug 11 2020 06:00:23 Critical (3) No Ranging Response received - T3 time-out
Aug 07 2020 07:16:21 Warning (5) TCS Partial Service
Aug 07 2020 07:16:15 Critical (3) No Ranging Response received - T3 time-out
Aug 07 2020 07:15:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Aug 07 2020 07:15:47 Notice (6) TLV-11 - unrecognized OID
Aug 07 2020 07:15:46 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Aug 07 2020 07:05:35 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Aug 06 2020 19:55:29 Warning (5) TCS Partial Service
Aug 06 2020 19:55:17 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Aug 06 2020 19:55:05 Notice (6) TLV-11 - unrecognized OID
Aug 06 2020 19:55:04 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 29 2020 03:24:55 Critical (3) No Ranging Response received - T3 time-out
Jul 29 2020 03:24:41 Notice (6) TLV-11 - unrecognized OID
Jul 29 2020 03:24:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 29 2020 03:22:27 Error (4) CheckDmgProvision dmg_provisioning process is not running, need to restart.
Jul 29 2020 00:31:59 Critical (3) No Ranging Response received - T3 time-out
Jul 29 2020 00:31:54 Notice (6) TLV-11 - unrecognized OID
Jul 29 2020 00:31:54 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 29 2020 00:30:43 Critical (3) No Ranging Response received - T3 time-out
Jul 29 2020 00:30:39 Warning (5) B-INIT-RNG Failure - Retries exceeded
Jul 29 2020 00:29:41 Critical (3) No Ranging Response received - T3 time-out
Jul 29 2020 00:29:40 Warning (5) B-INIT-RNG Failure - Retries exceeded
Jul 29 2020 00:27:48 Critical (3) No Ranging Response received - T3 time-out
Jul 29 2020 00:15:12 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Jul 29 2020 00:14:18 Warning (5) Lost MDD Timeout
Jul 29 2020 00:14:12 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Jul 27 2020 19:03:28 Notice (6) TLV-11 - unrecognized OID
Jul 27 2020 19:03:28 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 27 2020 18:54:06 Warning (5) Lost MDD Timeout
Jul 27 2020 18:54:01 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Jul 25 2020 04:48:45 Critical (3) No Ranging Response received - T3 time-out
Jul 20 2020 21:58:42 Notice (6) TLV-11 - unrecognized OID
Jul 20 2020 21:58:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 20 2020 21:53:23 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Jul 20 2020 21:51:47 Warning (5) Lost MDD Timeout