C6300v2 not support cox service

Hi There, I have bought Netgear product C6300v2 from BestBuy on 09/Jan/2020, since then facing service intermittent issues with COX Communication internet service(8 months for now). Cox has sent mu...

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manishkujha

Aspirant

Aug 22, 2020

Cox technicians again came today as per NetGear suggestion to validate/resolve line noice, he has verified each points and changed points/wire if suspected points. Also, shows my through meter every cable points connection, it was very clear without any noise.

But I could see still dropping internet, I think this is not supposed device only and NetGear team lying. I am planning to get rented device only from COX, the question is when NetGear accepts their faults and send apologies to customer and upgrade/ return customer change/device.

Sharing after fix logs again to analyze

Aug 22 2020 13:21:24 Notice (6) TLV-11 - unrecognized OID
Aug 22 2020 13:21:24 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Aug 22 2020 13:18:47 Error (4) CheckDmgProvision dmg_provisioning process is not running, need to restart.

manishkujha

Aspirant

Oct 06, 2020

I facing wifi issues for a very long time, now kid's schooling started and I can't effort kid's class miss. Can someone look at these issues?

Case #43187008
Case #43130581
Case #43130186
Case #43069435
Case #43041501
Case #42336100
Case #42328823

manishkujha
Aspirant
Oct 12, 2020
FYI, I have installed my old ARRIS modem and TP-Link wifi router yesterday, no issues till now. Hence, confirming again NetGear faulty device only

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C6300v2 not support cox service