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Forum Discussion
C7000 - Strange connection issue with mobile phone on WiFi
Network works normally with all connected devices -- except -- Cell phone appears to connect normally to WiFi but will not download or update apps. Just sits there "downloading." However, same phone operates normally at Verizon store connected to THEIR WiFi and, at my business on that WiFi. And if I turn off WiFi on the cell phone and use data all works fine. Problem only appears on home network with this router using WiFi.
Yes, all computers on network CAN access and download internet content normally through the WiFi except the cell phones which can display all pages, but not download apps.
Things tried so far: Restored phone to factory settings- no help. Restored C7000 modem/router to factory settings -- twice -- no help. Re-registered (with router beboot) C7000 with ISP -- no help.
Anyone got any ideas?
3 Replies
I should add that this problem only recently started. When the C7000 was new ( Aug '16) everything worked fine.
Hello Azhermit
Have you tried to add the phones MAC address to the routers allow list?
DarrenM
Have you tried to add the phones MAC address to the routers allow list?
Thanks for the reply. I found out today from Mediacom, my cable ISP, that Google's servers are having compatability issues with MediaCom's new hardware which turned up their speed in the last month or so -- specifically with Google Play and one other service I forgot. Who would have thought to suspect that???!!!
That and there is "quite a lot of noise" on my line according to MediaCom tech rep. So service call coming Friday for that, AND that my 200/20Mbps service is only running at 5-10Mbps down and 18 up.
