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Forum Discussion
C7000 AC1900 modem/router keeps dropping connection.
I just got this modem/router a few days ago, and usually it will drop service entirely and I will have to reboot the nighthawk and it will restore. It has the newwest firmware on it so im not sure what to do. Reading through these discussion i see it is common with Netgear products. Aside from a factory reboot, since i already went through and added settings and static IP's, is there anything else i can do? Netgear mods please chime in. Thanks.
13 Replies
Nobody knows anything about the c7000 dropping network signal throught the day? It seems to be a daily issue. Sure a reboot fixes it, but that can be a pain having to do that everyday...
Hello juztplayin12
I would try to change wireless channels. Also check the logs of the modem and look for anytype of T3 T4 timeouts if you are seeing these errors you may want to contact your ISP have them send a tech to check your cable connection.
DarrenM
Thanks for the reply. Im affraid its not the wireless channel becuase it drops my wired connection as well. Like I said i have to let it sit 5-10 minutes to gain network again, or power cycle the modem. And its not the ISP becuase my previous modem rarely, if ever, dropped its signal. This is stricly the nighthawk modem. They need to come out with a new firmware update so this stops happening. Or fix the hardware itself.
We have been experiencing the exact same thing as well. The modem drops it's connection (both wireless/hardwired) every few hours or so. Netgear's tech support is really bad and very unhelpful. I'm ready to bring this POS back to Best Buy. Did anyone resolve their problem yet?
Hello millerm77
Are you seeing any errors in your logs when these disconnects are happening?
DarrenM
I too am having the same issues. All devices connected wirelessly keeps dropping wifi. I have tried changing the channel as recommended. Any help appreciated very much. Tired of this router already. It has been 4 months since I got this and I was told by Best buy folks and online reviews confirmed that this was the best in the industry....really?
- No errors in the logs that I can see.
- After my third call to netgear and having these Indian technicians perform the same identical changes to the router, I finally demanded they take the darn thing back and give me a new one. I just sent it off and waiting for netgear to send me another one back. Unfortunately, they don't send you a new one back. They send you a refurbished one. I will not purchase another Netgear product again in the future. Also I'll never buy anything from Best Buy again. Best Buy would not take the router back with only one week passed their deadline.
- I have noticed if you keep the modem cool but it seems to stay up a lot longer.
I'm having the same symptoms with a two week old C7000-100NAS on Comcast with Firmware V1.01.20: connection works great when it's up, but the router "goes mute" once or twice per day. It appears to still be connected to the upstream cable, but 2.4GHz WiFi, 5GHz WiFi, and Wired Ethernet all go dead until the router is power cycled: no DHCP, no traffic, no response to pings.
The Event Logs show nothing different than the standard reboot. The front panel LED's indicate that everything is still working fine. Disabling and reenabling the WiFi with the front panel button does not recover. Disconnecting the upstream coax cable after the router is affected does not help. Heat may be a factor, but there is no direct correlation with air temperature or ventilation.
Netgear customer support have been quick to respond, but have not offered anything useful beyond suggesting a hard reset. In the last exchange, they have sent me a link about changing the MTU size and request that I verify that it's plugged in directly and not through surge protector. Despite several messages, I don't think I've managed to convey to the problem to them, and we're just stuck on a bad script.
Has anyone found a solution to this? Has anyone fixed the problem with an RMA? I'm worried at this point that the issue is either with the design of the unit or with Comcast's firmware, and thus will remain post-exchange. I'd love to hear if anyone else has had success with an exchanged unit. I'm regretting buying a combined modem/router at this point. I feel bad about returning it to the Amazon seller without packaging (thrown away after initial install appeared to work) but might be able to still do so.
I'm having the same issue with my router. It was working fine for several months, now I'm having to power cycle it every 24 hours thereabouts. I lose Wifi, cable and ethernet when it does go south.
I'm running the latest firmware 1.01.20.
