NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JessAOII's avatar
JessAOII
Aspirant
Mar 26, 2017

C7000 won't connect to NetGear Genie to allow Parental Controls

I can connect through the web to our modem/router but will not connect to Netgear Genie program on my laptop or on my android phone.

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello JessAoil

    Do you get any type of error when trying to access genie?


    DarrenM

  • It just tells me that my password is wrong but I use the exact same password when I access it through it IP address.
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello JessAoll

      Try to change the password on the routers login or even go back to default one password to see if that will let you in.

      DarrenM

  • I have the same issue except mine tells me that the network is busy and to try again later. I jave rebooted everything on my end a few times but it doesn't help.