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Forum Discussion
C7000V2 - Orange upstream and cannot access https://routerlogin.com/
Good evening,
Earlier today I ran into a big issue with my C7000V2 Cable Modem Router, and I need to make a post here to see if anyone can help.
My internet connection started being really choppy, so I unplugged/replugged in my C7000V2. After it booted up, it went into the below sequence and was not providing an internet connection:
Downstream light flashing, then green > Upstream light flashing, then green > Internet light flashing > All three lights disappear > Back to Downstream light flashing, repeat
I decided to factory reset the device by holding down the Reset button on the back of it. Now, it starts normally but the Upstream light is orange. I'm able to connect to certain websites, such as this one, but for some reason I don't have a full connection.
Additionally, now that the router has reset, whenever I try to access 192.168.0.1 or routerlogin.com, I get a "404 - File or directory not found" or go to the normal Netgear Router Login website respectfully. My only option right now is to use the default NETGEAR12 network, where I don't have access to everything due to only one upstream channel being locked.
I've had this device for a number of years now and haven't run into any problems like this before, so any help would be greatly appreciated.
5 Replies
Please post a copy and paste of the modems connection status and event log page.
Thanks for reaching out. Unfortunately, even though I'm connected to the router, it won't allow me to connect to 192.168.100.1 on either desktop or mobile. I also tried to connect to the router using the Nighthawk app, but I'm always receiving an "Issues connecting with NETGEAR12" message.
Hi again, I managed to access my router through a different browser, see the information below:
Startup Procedure Procedure Status Comment Acquire Downstream Channel 627000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 29 627000000 Hz -8.2 dBmV 39.9 dB 0 0 2 Locked QAM256 17 555000000 Hz -9.4 dBmV 39.4 dB 0 0 3 Locked QAM256 18 561000000 Hz -9.4 dBmV 39.1 dB 0 0 4 Locked QAM256 19 567000000 Hz -9.4 dBmV 39.5 dB 0 0 5 Locked QAM256 20 573000000 Hz -9.8 dBmV 39.2 dB 0 0 6 Locked QAM256 21 579000000 Hz -9.3 dBmV 39.4 dB 0 0 7 Locked QAM256 22 585000000 Hz -9.2 dBmV 39.3 dB 0 0 8 Locked QAM256 23 591000000 Hz -9.4 dBmV 39.2 dB 0 0 9 Locked QAM256 24 597000000 Hz -9 dBmV 39.3 dB 0 0 10 Locked QAM256 25 603000000 Hz -8.7 dBmV 39.5 dB 0 0 11 Locked QAM256 26 609000000 Hz -8.7 dBmV 39.6 dB 0 0 12 Locked QAM256 27 615000000 Hz -8.3 dBmV 39.6 dB 0 0 13 Locked QAM256 28 621000000 Hz -8.6 dBmV 39.8 dB 0 0 14 Locked QAM256 33 651000000 Hz -9.2 dBmV 39.5 dB 0 0 15 Locked QAM256 30 633000000 Hz -8.3 dBmV 40 dB 0 0 16 Locked QAM256 31 639000000 Hz -8.8 dBmV 39.4 dB 0 0 17 Locked QAM256 32 645000000 Hz -9.3 dBmV 39.3 dB 0 0 18 Locked QAM256 34 657000000 Hz -10.1 dBmV 38.5 dB 0 0 19 Locked QAM256 35 663000000 Hz -10.2 dBmV 38.2 dB 0 0 20 Locked QAM256 36 669000000 Hz -10.1 dBmV 38.2 dB 0 0 21 Locked QAM256 37 675000000 Hz -10.1 dBmV 37.8 dB 0 0 22 Locked QAM256 38 681000000 Hz -9.7 dBmV 38.5 dB 0 0 23 Locked QAM256 39 687000000 Hz -9.6 dBmV 38.6 dB 0 0 24 Locked QAM256 40 693000000 Hz -9.2 dBmV 39 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 55.5 dBmV 2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV your downstream is out of spec (low) and upstream is high.
Tends to indicate an issue with the line.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
