NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Sweedenburg
Nov 06, 2020Aspirant
C7000v2 Daily Slowdown
I've read so many posts about the c7000's that didn't work properly out of the box, or that ultimately had issues with ISP service (account-wise, or physical lines) but none that I can find have my specific issue.
I've had Comcast in northern Indiana for years now, and their modem/router combos have always worked well enough, but I wanted to switch to Netgear in order to stop paying long term rental fees. I had great service with their hardware (~700 down, ~25 up). For awhile after I started using my Nighthawk combo I had great service and everything seemed to be running the same. A month or so ago I noticed streaming services on the living room tv (through a heavy wall, over wifi, but never issues before) were so slow that both Netflix and Youtube were lowering my quality. Running speedtest (as well as Fast, and a few others) showed around 15 down, 20 up. I even got tests that showed 8 down, and 25 up with expected low ping. Factory reset was my final option after tweaking settings for days, and it seemed to work. A week or two later, and now I'm having to reboot my c7000v2 on a daily basis. With no one home and very little traffic over the network, I'll come home to speedtest results in the 10-20 down range, but the issue is immediately cleared up upon reboot...for a matter of hours or a day. Channel 4 on my connection info shows 2810 correctable/14609 uncorrectable and every channel has 3.1-4.1 dBmV. I checked all the ports from the pole, all the way to the modem and they all clearly work because a restart will get me back up to 6-700 down. Am I just missing a key part of the setup or maintenance, or is this combo just as sketchy as it seems?
7 Replies
- plemansGuru - Experienced User
do you have the rest of the cable connection (rest of the downstream and then the upstream info) info as well as your logs?
the cable connection is just a snip in time. The logs will show us longer term issues.
- SweedenburgAspirant
- SweedenburgAspirant