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Ron23's avatar
Ron23
Tutor
Jan 02, 2021

C7000v2 Guest network

Guest 2.4 GHz shows up in the Advanced Home page. When I click on it to see the settings, it goes to the Guest Network Settings page but it is blank. When I try to enable and add the existing SSID, it gives me the error: 

"routerlogin.net says ssid cannot be blank guest network."

I have also tried a new SSID but I get the same error.

Any help would be appreciated.

Thanks,

-Ron

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 04, 2021

    What browser are you using? Try IE11, Edge or Firefox or Opera.

    Try accessing the modems web page at 192.168.1.1 or 192.168.100.1

    • Ron23's avatar
      Ron23
      Tutor
      Jan 05, 2021

      I'm using Chrome. It's a strange situation since I can login w/o any problems and I can see my other wireless networks (non-Guest 2.4 and 5.0) and I can make any changes I want.

      It's just the Guest network that's having the problem. When I select my guest network, it goes to a page like shown in this picture. Then I try to add the same SSID name or a new name and I receive the error I listed before.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jan 05, 2021

        I would make contact with NG support and ask for additional help and information.