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Itsbiggs22's avatar
Apr 28, 2019

C7000V2 Rebooting itself

Apparently you only get 90 days of support which is franky pretty crap.  I have always used netgear and maybe that is my mistake.  I got this router/modem on Jan 24 2019 and it most recently this month (note after 90 days) my router is now randomly rebooting through the day Sometimes it is 9am, sometimes 3pm, sometimes 8pm, there is no rhyme or reason it just does it.  There is nothing wrong with my connetivity as this did not happen with my previous router that I can plug in and not re-create and I refuse to pay half the price of my router to get support that seems absolutely insane to me. Not sure if the community can even help, the event logs dont' even show a reboot event...

 

Yes I have power cycled, factory reset, and contacted Comcast to push a config update or whatever they do.  I spent ~$200 on a brick it seems

8 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    The warranty period is for at least a year, depending on where you are.

     

     

    • Itsbiggs22's avatar
      Itsbiggs22
      Tutor

      Warranty is, correct.  However they don't even let you contact support about issues outside of 90 days.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        Itsbiggs22 wrote:

        ....they don't even let you contact support about issues outside of 90 days.


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