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Forum Discussion

Aspirant

Dec 10, 2019

Solved

C7000v2 slow internet on Spectrum, speed going into the modem is 1GB

I have a C7000v2 and am with Spectrum. I am paying for 200MB and am only getting speeds of 90MB hard wired. Spectrum came out and tested speed out of the junction box, into my house and directly out of the cable right before it is connected to the Netgear router. All speeds are 1GB. But as soon as I connect to my modem, the speed goes to 90MB. They say my modem is not good. I got it on Sep 1, 2019.

The firmware on the router is up to date.

Please help.

tlab
Dec 17, 2019
Called Netgear and they sent me a replacement unit and now I'm getting the speeds I'm supposed to. The equipment I had was defective.

4 Replies

plemans
Guru - Experienced User
Dec 10, 2019
how are you testing?
Wired/wireless?
Make sure you're testing wired.
Also check to make sure you're using a cat5e or above cable.
Have you tried a different device? It sounds like you're being defaulted to the 10/100 connection and not a gigabit connection.
- tlab
  Aspirant
  Dec 10, 2019
  Wired is 85 or so, Wireless is 50.
  Cable is CAT5E
  Spectrum connected their router directly to the cable and they got 300MBs. I called Spectrum and my router is configured for 200MB
  - plemans
    Guru - Experienced User
    Dec 11, 2019
    Do you have a screen snip of your modem connections page and your logs?
    Have you tried changing cables?