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BrentO's avatar
BrentO
Tutor
Jul 20, 2017

C7100V - Can't connect to Skype

I just switched to Comcast. I bought the Netgear C7100V Modem/Router instead of renting from Comcast.  Everything seems to work fine, except I can't connect to Skype. When I open Skype (program) and try to log in, message shows "Skype can't connect". My firewall settings are fine. I tried port forwarding the ports listed at https://support.skype.com/en/faq/FA148/which-ports-need-to-be-open-to-use-skype-for-windows-desktop. When I enter the ports for TCP/UDP, the router gives me an error saying "the specified ports are being used by other configurations. Please check your configurations of USB ReadyShare, Remote Management, Port Forwarding, Port Triggering, UPnP Port Mapping table, RIP, and Internet Connection type".

 

I'm running Win7. Had no issue using Skype before switching to Comcast & the new router.

 

Has anyone encountered this issue?

Troubleshooting

6 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Jul 20, 2017

    can you please give a screenshot of the error?

    did you disable any uPnP settings on C7100V?

    Is it possible for you to capture traffic on your using wireshark?

    • BrentO's avatar
      BrentO
      Tutor
      Jul 21, 2017

      I have installed Wireshark, but I'm not familiar with it and don't know how to use it.

       

      I was having trouble uploading photos to Netgear, so I posted a screen shot of UPnP settings and the Port Forwarding Error ->   https://photos.app.goo.gl/7PTJ9a1IOad1cvP13

       

      Thanks for your help!
       

      • BrentO's avatar
        BrentO
        Tutor
        Jul 21, 2017

        I captured a Wireshark log, but don't see any way to upload to Netgear.