C7100V access problem

Question

HI,&nbsp;I have a C7100V that I am trying to connect to Comcast. Everything allegedly looked fine on their end but nothing was coming out as far as my pc&nbsp;or a wired device that was connected. Since I didn't have internet access I couldn't use www.routerlogin.net or 192.168.0.1.&nbsp;So how do I access the router settings when the router isn't allowing internet access? &nbsp;With Linksys it would switch to a direct connection if the internet access wasn't available.&nbsp;&nbsp;Or even better what could possibly cause my router to only allow www.cnn.com but no other webpages or connections? First time I've ever seen anything like that.&nbsp;

DarrenM · Answer

Hello Omne

&nbsp;

Did you check and see if your pc is getting a Ip address if so can you check the default gateway?

&nbsp;

https://kb.netgear.com/20878/Finding-your-IP-address-without-using-the-command-prompt

&nbsp;

DarrenM

Omne · Answer

Hi,&nbsp;Actually after talking to your tech people it turned out to be defective so I had to return it.

Swheele1 · Answer

I have the same problem. Received the unit today, contacted Comcast. No help. I wish you guys had phone support that I didn't have to pay $50 for so I could have confirmed that the unit doesn't work. I'm returning it tomorrow. :(

Omne · Answer

Actually I had 90 days of phone support with the purchase. It didn't cost me anything to call them.&nbsp;

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C7100V access problem

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