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Forum Discussion
C7100v no intenet connection
I unplug the power when I reconnected the intenet don’t come up
Please help
Please help
5 Replies
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHave the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlWhat happens when you plug it back in?
What do all the lights do?
Does the wifi turn and and you can connect but it says "connected, no internet'?
Does it not start broadcasting wifi at all?Details are key to whats going on
- Thank you sr
All lights are on but no internet connection
What i do ?Disconnect the ISP coax cable from the back of the modem. Factory reset the modem using the back reset button and press it for 10 seconds, then release. Have 1 wired PC connected to the back of the modem.
Does any of the LEDs change behavior here?
If so, see if you can access 192.168.0.1 or 192.168.1.1 in a web browser with the one connected PC.
See if you can walk thru the setup wizard here...
