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Forum Discussion

Aspirant

Apr 10, 2018

Solved

C7500 Hardware Problem?

My C7500 goes offline when I rotate one of the antennas past a certain angle. This behavior is repeatable. Here it is working:

Working lights

And here it is with the #2 ethernet light solid and no other activity:

Solid #2

Should I be worried?

-Tommy

vkdelta
Apr 11, 2018
tlee Tommy,
please PM me.

4 Replies

vkdelta
NETGEAR Employee Retired
Apr 11, 2018
tlee Tommy,
please PM me.
ROUTERS
Aspirant
Apr 10, 2018
I do not see a problem. you can get idea on this video https://www.youtube.com/watch?v=41cTLHdrv8U
- tlee
  Aspirant
  Apr 10, 2018
  So... that was an uneventful 8 minute unboxing video.
  
  I failed to find any relevance to my original query where the router hardware appears to enter a fault state when the antenna is rotated a specific direction.
  - DarrenM
    Sr. NETGEAR Moderator
    Apr 10, 2018
    Hello Tlee
    
    I suggest contacting support since this is a hardware issue they may be able to RMA the product for you.
    
    http://www.netgear.com/support/contact.aspx
    
    DarrenM