NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C7500 no wifi or ethernet
Came home today to find my modem/router not functioning properly. It's getting internet signal but none of my devices can get wifi or hook up using ethernet. I also can't get to the page to access the router using 192.168.0.1 or routerlogin. I can power cycle it but when I reset it for 7 seconds it does nothing. No blue lights are on and only the first 4 solid white lights are on. Also the #2 white light is solid with nothing connected into the #2 port.
8 Replies
Try unplugging the coax from the modem. When powered on push and hold reset for 7-15 seconds. The lights will change when held long enough.
Then connect the coax and reboot it.
try accessing it 192.168.100.1
Can your isp see/ping it?
When I followed these steps and hit reset, the top 4 lights only flash for a few seconds then stay white. So, after following all these steps it still didnt work and couldnt access the router. My ISP can see the modem.
plemans wrote:Try unplugging the coax from the modem. When powered on push and hold reset for 7-15 seconds. The lights will change when held long enough.
Then connect the coax and reboot it.
try accessing it 192.168.100.1
Can your isp see/ping it?
solid white on the top 4 tend to indicate good things. (see the manual for specifics)
If you hardwire into the c7500, can you access it from 192.168.100.1?
Have you tried a different laptop/pc?
Did the wifi on/off button get pushed somehow? push and hold it for 2 seconds.
As well as there's a led button on it with 3 modes.
