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Forum Discussion
C7800 Parental Controls do not work as intended
Steps taken:
1. log into routerlogin.net (IP: 192.168.1.1) and go to parental controls.
2. Download the Circle app on Samsung S8+ and iPhone 11 and ensure the phone is connected to the WiFi network (Samsung IP: 192.168.1.15 and iPhone IP: 192.168.1.20).
3. Open app and click "Circle on Netgear" button at the bottom.
4. Click the "Next" button.
5. Phone sends an HTTP GET request to routerlogin.net/currentsetting.htm and receives the following data as an HTTP/1.1 200 response from the router:
Firmware=V3.01.40 RegionTag=C7800_NA Region=us Model=C7800 InternetConnectionStatus=Up ParentalControlSupported=1 SOAPVersion=2.01 LoginMethod=1.0 ReadyShareSupportedLevel=13 </body></html>
6. The app quickly displays "Checking for circle" while performing step 5, but then finally displays an error stating, "Darn, couldn't find Circle on your router."
7. At this point, you can tap the "Check again" button, but that takes you back to step 5 every time. This process is exactly the same on both the Samsung S8+ and the iPhone 11.
11 Replies
Please post about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circleGood Luck.
C7800 is not a circle supported devices.
There are only specific models which are circle support. Please use only those devices if you need circle.
https://kb.netgear.com/000044718/What-NETGEAR-routers-support-Circle-with-Disney
correction with Grammar typos
C7800 is not a circle supported device.
There are only specific models which are circle supported. Please use only those devices if you need circle.
https://kb.netgear.com/000044718/What-NETGEAR-routers-support-Circle-with-Disney
I had already identified that in the initial post. I also already addressed several follow up questions:
Why is it implemented in the firmware if it's not even supported? What are my options for parental control if the parental controls are rendered useless?However, your answer as an employee, gives me reason to believe the developers of this router are simply incompetent, much like nature of your "answer."
