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C7800V2 Connection Drops multiple times a day
Network Provider: COX
Router: C7800V2
Firmware: V6.01.07
Connection: Wireless
DL/UL Speed Test: 300/ 50 MB
Hi there, I am using my C7800V2 for over a year without any issues, recently it started dropping connection multiple times during the day, so that I have to restart at least 5 times a day. I connected to the router to check the configuration and settings, channel etc. but it is extremely slow, like its logging in then when I select Advanced/ Administration/ Wireless Channel it takes forever spinning and then nothing happens. I tried the troubleshoot steps but would like to know why is the internal connection to the Genie Admin page not working properly. I am going to try a wired connection to the router to check the admin page. Any input is highly appreciated, thanks
Thanks everybody. It seems like the 30-30-30 hard reset procedure may have solved my issue so far. Now, I can login to my admin panel wirelessly (remember, I wasn't able to even login when connected with a cable directly to the modem) and most importantly its stable, doesn't drop anymore, pretty fast and I can configure my router. All of that was not possible before. I may still ask my ISP to check on the firmware and my personal decision is, to replace it with a modem and separate router on the long run.
I followed all instructions/ solutions on a page (doesn't let me to leave the link here but its ok, just google "Routerlogin.net not working and follow appulas) until Solution 8, Part 2 hase solved my issue, here are the details that I followed exactly like this:
If you cannot access Routerlogin.net even after the factory reset, then you need to perform 30-30-30 reset (which will clear out the NVRAM of the router and thus solve the problem).
1.Make sure your router is powered on and no cable is connected to it except the power cable. Disconnect every device PC, laptop, etc. from the router.
2.Now press and hold (through a paper clip or a similar object) the Reset button for 30 seconds.
3.Now, while keeping hold of the reset button, unplug the power cable of the router and keep hold of the reset button for another 30 seconds.
4.Then, while keeping hold of the reset button, plug back the power cable and keep hold of the reset button for another 30 seconds.
5.Then release the reset button and wait for one minute.
6.Now unplug the power cable of the router and wait for another 30 seconds.
7.Then plug back the power cable and power on your router.
8.Now connect the router to the internet and then to a PC with an ethernet cable.
9.Now launch a web browser on the PC and hopefully, you can access the Routerlogin.net. If so, do not forget to update the firmware of your router to avoid any future issues (Advanced > Router Update).
16 Replies
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerThe main problem at the moment is, I cant login to the router, neither through routerlogin.net nor with the direct IP address. It keeps spinning forever and then I get a Site can't be reached error. tried different browsers, no luck.
I had my ISP provider here in my place for 2 hours on Friday, he checked everything including replacing all Coax connections, removing all splitters (we had 1 coming into the house), replacing all coax in the main panel box and he showed me the upstream and downstream values after that as being good and showing green on his device. When I am connected, I get about 550 Mbps DL and 55 Mbps UL speed which is pretty good. However my WiFi signal still keeps dropping multiple times a day. Really need help here as I spend over $400 for this router about a year ago.
bmaravan wrote:
The main problem at the moment is, I cant login to the router, neither through routerlogin.net nor with the direct IP address. It keeps spinning forever and then I get a Site can't be reached error. tried different browsers, no luck.
That is worrying behaviour.
How about the other way into the modem/router?
Have you reset the device?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
