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Forum Discussion
Cable Modem Shut Down
After almost 3 years of flawless service, my CM2050V Cable Modem suddenly shut down in the middle of an important online meeting. The modem is well shielded and there were no apparent issues at the time. After checking everything else, I did a reset on the back of the modem, and it started working well again. Here's my question: Should I be worried that this will happen again? Investing in a new modem is not feasible for me right now, and I can't afford to have a backup just in case. Since I haven't experienced this before, I'd appreciate some input.
11 Replies
Lets check a couple of things.
Modem well cooled in a good ventilated room?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?Any progress on this?
kenk3664 wrote:
After almost 3 years of flawless service, my CM2050V Cable Modem suddenly shut down in the middle of an important online meeting. The modem is well shielded and there were no apparent issues at the time. After checking everything else, I did a reset on the back of the modem, and it started working well again. Here's my question: Should I be worried that this will happen again? Investing in a new modem is not feasible for me right now, and I can't afford to have a backup just in case. Since I haven't experienced this before, I'd appreciate some input.
