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Forum Discussion
mjt3727
Feb 03, 2017Tutor
Cable service and modem compatibility
I have interent service with Xfinity supplying up to 300 Mbps download rates. I have a Netgear CM400 modem rated at 340 Mbps. Xfinity claims that this modem is only capable of 150 Mbps. It should be ...
- Feb 07, 2017
mjt3727 wrote:Is there a technical reason why ISPs couldn't allow an 8 channel modem on a 300 Mbps subscription?
I don't think there is a technical reason; I just think the provisioning system is setup this way to prevent Comcast reps from doing this. I'm assuming 99% of people on 300Mbps tier actually want 300Mbps. This way they don't create situations where customers complain about not receiving advertised speeds.
Cox was same way; I was on Ultimate tier (150Mbps) with an 8 channel modem. At the time, 16 channel modems (or higher) didn't exist. When Ultimate was bumped to 200Mbps and then to 300Mbps, they wouldn't update my profile for higher speeds until I got a 16+ channel modem.
mjt3727
Feb 07, 2017Tutor
Hah, well I think they can get away with the CM1000 claims for now since I don't think I've ever even heard of anything close to a 6 Gbps option for any ISP!
Unfortunately it seems that Xfinity not only recommends 600+ Mbps modems for this 300 Mbps service, it seems they require it. They were unable to load the appropriate boot file onto the CM400, so even if I lived in a place where I was the only customer on a node, it doesn't seem like I could use this modem. The support ticket was escalated several times without success (and without response from Xfinity for long periods of time, but that's another story).
In my case, I don't need 300 Mbps, but it was actually cheaper than the 75 Mbps package I was previously subscribed to, so I made the switch and bought the least expensive modem I thought should be compatible to save money rather than renting. Even if I was only able to actually achieve 75 to 100 Mbps on a regular basis because of my limited channel number, I'd have been satisfied.
Is there a technical reason why ISPs couldn't allow an 8 channel modem on a 300 Mbps subscription? I could see why they would be reluctant because customers would compalin about data rates being below the advertised rates due to channel overcrowding. As I noted though, that's not the case here. I would be a happy camper with lower peak usage speed, since in this case, "lower" is a very relative term. Poor performance on my 300 Mbps subscription would match or outdo tip-top performance on a 75 Mbps subscription.
djc6
Feb 07, 2017Luminary
mjt3727 wrote:Is there a technical reason why ISPs couldn't allow an 8 channel modem on a 300 Mbps subscription?
I don't think there is a technical reason; I just think the provisioning system is setup this way to prevent Comcast reps from doing this. I'm assuming 99% of people on 300Mbps tier actually want 300Mbps. This way they don't create situations where customers complain about not receiving advertised speeds.
Cox was same way; I was on Ultimate tier (150Mbps) with an 8 channel modem. At the time, 16 channel modems (or higher) didn't exist. When Ultimate was bumped to 200Mbps and then to 300Mbps, they wouldn't update my profile for higher speeds until I got a 16+ channel modem.