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Forum Discussion

meg166's avatar
meg166
Follower
Jul 07, 2020

Can I disable the voice capability of my modem?

Hi, I have used a CM500V for a couple of years with Comcast, but my new ISP prohibits voice-enabled modems on their network. Is there a way to disable the voice capability to make the modem act like a CM500 rather than CM500V? TIA.

Features
Hardware
Installation
Troubleshooting

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 07, 2020

    I believe it only gets enabled if the ISP enables that service on the service line. If its not enabled from them. then the modem should only work as a modem only.