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Forum Discussion

zixa's avatar
zixa
Aspirant
Apr 16, 2017

can't login to my router!

Hi all,

 

i have been unable to login to my router since a couple weeks after i got it, which was 6 months ago!

So i cannot change any settings or anything! (eg. disable my bonjour, change security settings...etc)

 

back then, i changed my password, and maybe i accidentally mistyped a key(???), but i cannot figure out what they are demanding that i must type as password to login!

 

should i return it for a new router, or what?

 

Thanks!

login
Troubleshooting

7 Replies

  • TheEther's avatar
    TheEther
    Guru
    Apr 16, 2017

    If you truly forgot the password, then you can reset the router to factory settings.  Push and hold in the physical reset button for about 8 to 10 seconds until all of the lights flash on and off.  Then proceed to set it up as if it were brand new.

    • zixa's avatar
      zixa
      Aspirant
      Apr 17, 2017

      Hi,

      thanks for your answer!

      Unfortunately, i tried this and it did not work.

      I even had another friend come over and try it again, but still it did nothing!

      What can i do, is it a faulty button on my device?

      If so, it is past the 30 day warranty period, so there would be no way to return it for a new one?

      Thanks!