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Forum Discussion
CAX30 - Optimum Internet - Internet Disconnects
Hello.
I currently have Optimum Internet in South Texas and using the Netgear CAX30 modem/router. It is now May 29th and about 2 days ago I started to have intermittent internet disconnections. I noticed that while using the Nighthawk App, there was a new firmware version released so I'm now using v1.4.12.2. At this point I'm still having internet drop off issues and I know when I call Optimum Internet they'll immediately point me back to Netgear to resolve issues with the modem/router just as they did when I first purchased this device. They made it very difficult for me to activate this device on their network and took days for them to configure something on their end to even let it connect to the internet.
Now that the firmware has been updated, is there something Optimum needs to re-configure on their end to discontinue the internet drop issues I'm experiencing?
These logs are difficult to read when the time stamps aren't CST time, I've tried to set the time on the router and the logs still are difficult for me to follow. The disconnects seem to happen about 30 to 45 minutes. Then I'll have to wait for the modem to reconnect to the internet. I've observed the model/router and it seems to not only disconnect from the service but maybe it's also rebooting. I'm concerned that it's rebooting on it's own since that makes me think that it may be a hardware issue.
[Internet disconnected] May 29 13:27:59
[Internet disconnected] May 29 07:21:51
[Internet disconnected] May 29 12:05:51
[Initialized, firmware version: V1.4.12.2], May 29 01:49:24
[Internet disconnected] May 29 06:29:04
[Internet disconnected] May 29 04:25:25
[Internet disconnected] May 29 02:34:25
Router operation: [Internet disconnected] May 29 02:16:04
Router operation: [Internet disconnected] May 29 00:39:19
Router operation: [Internet disconnected] May 29 00:31:07
4 Replies
The event log and the cable connections page help us to check and see if its a line issue. You can post a screensnip of them back here.
but you can check your line.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.Hello. Thanks for the reply.
I know there is a splitter on the coax cable before the modem/router as this was setup that way with Optimum's modem/router because I was having similar issues with it disconnecting. They wanted to add the splitter to resolve signal issues and it did indeed stop the internet from disconnecting with their modem/router. I have yet to remove the splitter to see how it performs without it on the CAX30.
Cable ConnectionCancel ApplyFrequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency Procedure Status Comment Acquire Downstream Channel 795000000 Hz Locked Connectivity State OK Registration Complete Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD APM <tabindex=-1>Downstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectabables 1 Locked 256 QAM 1 561000000 Hz 0.-6 dBmV 41.7 dB 260547 465780 2 Locked 256 QAM 2 567000000 Hz 0.-8 dBmV 41.6 dB 680067 1383415 3 Locked 256 QAM 3 573000000 Hz -1.-1 dBmV 41.5 dB 740028 1506581 4 Locked 256 QAM 4 579000000 Hz -1.-4 dBmV 41.3 dB 714489 1417021 5 Locked 256 QAM 5 585000000 Hz -1.-4 dBmV 41.2 dB 837562 1659573 6 Locked 256 QAM 6 591000000 Hz -1.-6 dBmV 41.2 dB 907982 1839999 7 Locked 256 QAM 7 597000000 Hz -1.-1 dBmV 41.4 dB 898197 1811302 8 Locked 256 QAM 8 603000000 Hz -1.-2 dBmV 41.2 dB 1002700 1990826 9 Locked 256 QAM 9 609000000 Hz -1.0 dBmV 41.4 dB 1219604 2451625 10 Locked 256 QAM 10 615000000 Hz 0.-8 dBmV 41.4 dB 988375 1980087 11 Locked 256 QAM 11 621000000 Hz -1.-1 dBmV 41.1 dB 1136188 2308797 12 Locked 256 QAM 12 627000000 Hz -1.0 dBmV 40.4 dB 1013778 2038542 13 Locked 256 QAM 13 633000000 Hz -1.-2 dBmV 40.8 dB 961488 1876943 14 Locked 256 QAM 14 639000000 Hz -1.-4 dBmV 40.5 dB 1136224 2298863 15 Locked 256 QAM 15 645000000 Hz -1.-1 dBmV 41.0 dB 1112123 2237524 16 Locked 256 QAM 16 651000000 Hz 0.-8 dBmV 41.4 dB 1075372 2145234 17 Locked 256 QAM 18 663000000 Hz 0.-2 dBmV 41.8 dB 1180787 2331094 18 Locked 256 QAM 19 669000000 Hz 0.-5 dBmV 41.6 dB 1170104 2349646 19 Locked 256 QAM 20 675000000 Hz 0.-3 dBmV 40.6 dB 1206713 2374912 20 Locked 256 QAM 21 681000000 Hz 0.-6 dBmV 41.6 dB 1163620 2343349 21 Locked 256 QAM 22 687000000 Hz 0.-4 dBmV 41.6 dB 1236690 2442403 22 Locked 256 QAM 23 693000000 Hz 0.-7 dBmV 41.5 dB 1383423 2763718 23 Locked 256 QAM 24 699000000 Hz 0.-9 dBmV 41.4 dB 1508815 2985759 24 Locked 256 QAM 25 705000000 Hz 0.-7 dBmV 41.4 dB 1352287 2622618 25 Locked 256 QAM 26 711000000 Hz 0.-8 dBmV 41.3 dB 1619042 3170489 26 Locked 256 QAM 27 717000000 Hz 0.-8 dBmV 41.3 dB 1445525 2778303 27 Locked 256 QAM 28 723000000 Hz 0.-3 dBmV 41.4 dB 1006946 1971822 28 Locked 256 QAM 29 729000000 Hz 0.-3 dBmV 41.2 dB 1305969 2462119 29 Locked 256 QAM 30 735000000 Hz 0.-3 dBmV 41.0 dB 1129173 2170774 30 Locked 256 QAM 31 741000000 Hz 0.-2 dBmV 41.0 dB 1213242 2282106 31 Locked 256 QAM 32 747000000 Hz 0.-7 dBmV 40.7 dB 1193944 2244756 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 49 2560 Ksym/sec 37500000 Hz 42.5 dBmV 2 Locked ATDMA 50 2560 Ksym/sec 30700000 Hz 41.5 dBmV 3 Locked ATDMA 51 2560 Ksym/sec 25000000 Hz 40.0 dBmV 4 Locked ATDMA 52 2560 Ksym/sec 21400000 Hz 39.0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> Channel Channel ID Indicator Subcarrier Zero Frequency Active Subcarrier Number Range Total Codewords Uncorrectable Codewords 1 33 Primary 677.6 MHz 1588 ~ 2507 31378357 387 2 0 Other 0 MHz 0 ~ 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power 1 Other 0 MHz 0 ~ 0 0 0 dBmV 2 Other 0 MHz 0 ~ 0 0 0 dBmV Extended Upstream Transmit Power Enable Extended Upstream Transmit Power - Event LogClear Log Refresh
Time Priority Description 2023-05-29 09:32:08 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:30:05 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:29:45 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:29:19 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:29:06 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:28:17 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:27:56 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:26:00 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:24:30 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:21:50 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:20:36 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:19:02 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:18:15 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:16:28 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:15:30 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:14:39 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:14:11 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:13:55 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:12:02 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 7 9 13 19 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:11:55 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:11:53 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:11:43 Warning (5) MDD message timeout;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:10:42 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:09:05 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:08:14 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:07:38 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:07:34 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:04:18 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:03:07 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:02:06 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:02:05 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 09:00:46 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:59:16 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:58:42 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:58:09 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:57:18 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:56:37 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:55:27 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:54:40 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1; 2023-05-29 08:54:15 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
