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CAX30 dropping wifi connection to all devices
My CAX30 router randomly drops all wifi connections at once. They typically automatically restore within 5 minutes without having to interfere (i.e, restart,..). These drops happen seemingly random. Sometimes not for a few days, other times several times in an hour.
The ISP side looks fine. Everything is green by nighthawk self diagnosis (i.e., power between +7-8 for all channels, only 0s for correcatbles and uncorrectables).
Attached is the log file. Every time the below "initialized"/"internet connected" entries coincide with the actual connectivity drops.
Thank you!
Update:
I switched out the +10db attenuator with +12db forward path attenutator, and have good power up- and downstream, 44 and 2 dBmV respectively, with no (un-)correcatables.
There haven't been any outages for almost a week, but I there was one critical event 4 days ago. I'll keep monitoring and contact the ISP if critical events won't stop
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Found out several critical events in the log. Should I reach out to my ISP?
Yes. Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerHere is the cable connection drop (attached)
Firmware version is V2.1.6.2 (and cable firmware V1.04.10)
