CAx30 modem not broadcasting wifi

Question

My AX2700 was working fine until rolling power outages a few days ago. Internet never came back up and I tried several restarts. As a last resort I plugged in an old Netgear modem and router and those came up and conected in Xfinity app just fine. However, the speed of the old one is limited and not as good as the AX2700.

Comcast came out today, the signal to the modem is strong, line from the box to the house and inside to the modem is all good and strong. He says the AX2700 isn't taking the signal from the modem and broadcasting to the wifi. So it seems like everything dies there. The wifi network doesn't show up on any device anymore.

Kitsap · Answer

dirte&nbsp;wrote:My AX2700 was working fine until rolling power outages a few days ago. Internet never came back up and I tried several restarts. As a last resort I plugged in an old Netgear modem and router and those came up and conected in Xfinity app just fine. However, the speed of the old one is limited and not as good as the AX2700.&nbsp;Comcast came out today, the signal to the modem is strong, line from the box to the house and inside to the modem is all good and strong. He says the AX2700 isn't taking the signal from the modem and broadcasting to the wifi. So it seems like everything dies there. The wifi network doesn't show up on any device anymore.&nbsp;&nbsp;&nbsp;Do the LED indicators show the Wi-Fi radios transmitting a signal?&nbsp;Did you accidentally turn off the Wi-Fi radios with the front panel switch?&nbsp;See attached snip from the manual.

dirte · Answer

The wifi light was lit solid white. We did cycle it off/on but no change in the status.

Kitsap · Answer

dirte&nbsp;wrote:The wifi light was lit solid white. We did cycle it off/on but no change in the status.What about the LED indicators for the 2.4 GHz band and the 5 GHz band?&nbsp; Are they illuminated?

FURRYe38 · Answer

Try pressing the Reset button in back for 10 seconds then release and walk thru the setup wizrard. Let us know if this gets the wifi radios going.

Kitsap · Answer

FURRYe38&nbsp;wrote:Try pressing the Reset button in back for 10 seconds then release and walk thru the setup wizrard. Let us know if this gets the wifi radios going.Be aware the reset button wipes out all of your settings and you have to reconfigure the device from scratch.&nbsp; Thus the need to walk through the setup wizard.&nbsp;The reset button will not change the state of the external Wi-Fi radio on/off button.&nbsp;&nbsp;&nbsp;&nbsp;

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CAx30 modem not broadcasting wifi

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