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argp718's avatar
argp718
Tutor
Jan 22, 2023
Solved

CAX30S Radio Buttons turned off

My nephew went to fiber optics and gave me his CAX30S Netgear Nighthawk cable modem/router. I activated it with my cable provider. I am able to get on the internet using my desktop (Windows 10) and the ethernet cable (Cat 5e).  I cannot log on to this device to change any settings or to find out the firmware version (it just times out). I cannot access any WiFi connections. I assume that is because the radio buttons are not on.  When I press the on/off radio button on the unit, nothing happens.  When I do a power cycle or request the cable company to do a reset, the radio buttons do light up briefly and then turn off.  This device does not show up in a WiFi list or a Bluetooth list. Any suggestions would be appreciated. Thank you.

 

  • Did you factory reset it before setting it up? 

    If not, start there. Push and hold reset for 7-15 seconds while powered on. 

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Did you factory reset it before setting it up? 

    If not, start there. Push and hold reset for 7-15 seconds while powered on. 

    • argp718's avatar
      argp718
      Tutor

      Thank you for that suggestion.  I did hit the reset on the unit yesterday on two different occasions but I only held it for maybe 2 or 3 seconds.  I will try again.