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Dar77's avatar
Dar77
Follower
Jun 21, 2022

CAX80 lights and connections

So been having an issue with this modem the last 3 days. Was on the phone with xfinity trying to resolve the issue on sun 19th. The modem went offline for some reason and I couldn't connect at all. All web pages restricted access. Finally got it resolved. Now today I'm online router is working but no lights on the front except the power. Checked with Comcast and I'm online no issues. I have to add this. This is a sad state of affairs when you pay $400 for a router just 2 years ago and you have to pay for support. This one breaks I will never buy another Netgear product again. Thank you for any insight.

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 21, 2022

    What Firmware version is currently loaded?

    Did the LED switch in back get flipped by chance? 

    Can you log into the modems web page and get access? 
    There is LED settings on the web page as well.

     

    What happens if you disconnect the ISP coax cable from the modem for 1 minute? The modem should reboot and front LEDs should be seen...

  • ilikecerealtoo's avatar
    ilikecerealtoo
    Tutor
    Jul 15, 2022

    Whao... whao... whao... Me too!  Have you figured this out? On Tuesday I had a planned outage. After noticing some sluggishness in the 48hrs following, I rebooting on Thursday evening – dead.  Wifi and wired started going crazy, blocking random connections, failing to issue DHCP addresses, making me reset my password every time I rebooted. This morning all I get are the WAN lights. It boots polls the wired connections, dumps them all after 5 seconds then connects to Xfinity.  After it locks a signal it sits idle for maybe 5-10mins before rebooting.  No wired connections work, no wifi.  Have you found out anything?

     

    I bought my CAX80 in Feb 2021.  Almost every time Xfinity pushes a new firmware I have problems.  The most annoying part is Xfinity CS always plays dumb when I try to contact them about it. "We don't support customer owned devices."  Yes... but you did push out custom firmware recently, can you at least support that? All I get is "eh... Let me talk to my manager... We don't really know anything about firmware updates on customer devices." If Xfinity is going to push out firmware they need to #1 notify us that it is coming and #2 support it properly after they push it out.  If Xfinity bricks my CAX80 with an improper firmware push, then tells me to contact Netgear everytime it fails... how is that ethical?