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Forum Discussion
CAX80 Modem died
I spent $455 on the CAX80 cable modem router. It came with no instructions or manual, and the recommended setup application did not work and froze. I spent an hour on the phone with Comcast trying to get it added and authorized manually, and then the speed was 80Mbps versus my previous 300Mbps. After an hour and several resets later, the speed briefly hit 330Mbps and then the modem died 5 minutes later. I called Netgear's tech support in India FIVE TIMES and was placed on hold twice for over 30 minutes and then disconnected both times. Their people know nothing about routers and were simply reading a cue card and routing calls that get disconnected. I'm incredibly frustrated about this whole ordeal and will never purchase another Netgear piece of trash again.
2 Replies
If you just bought it, I'd return it where you got it from. Its a much faster process than trying to go through netgear rma process. As you've experienced, the support has been a struggle lately. Sadly.
I do have a CAX80 on xfinity. Its worked flawless the entire time I had it. Greater than 1 gig speeds wired and wireless over ax.
It might be that you did get a faulty one. It does happen because there are failure rates on components. And all it takes is 1 bad device to burn a bridge.
You need to also check the following:
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853All user manuals and installation guides are online with NG support site:
https://www.netgear.com/support/
SanjuroSensei wrote:I spent $455 on the CAX80 cable modem router. It came with no instructions or manual, and the recommended setup application did not work and froze. I spent an hour on the phone with Comcast trying to get it added and authorized manually, and then the speed was 80Mbps versus my previous 300Mbps. After an hour and several resets later, the speed briefly hit 330Mbps and then the modem died 5 minutes later. I called Netgear's tech support in India FIVE TIMES and was placed on hold twice for over 30 minutes and then disconnected both times. Their people know nothing about routers and were simply reading a cue card and routing calls that get disconnected. I'm incredibly frustrated about this whole ordeal and will never purchase another Netgear piece of trash again.
