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RTarnie's avatar
RTarnie
Guide
Apr 13, 2022
Solved

CAX80 Nighthawk Factory Reset itself this morning

Hello. Woke up this morning to all my devices offline. When I logged into the router to check status, I recieved a "Welcome" page.

 

How did my device just factory reset itself without my input? The only item that seems to have been remembered were the Wireless SSIDs. All the other settings were gone (Port Forwards, DHCP Reservation, Keyword blocks, etc).

 

I cannot be the only one this has happened to. Does anyone know why this happens? IIRC, it was on the latest firmware.

  • I've seen it happen with firmware issues, power issues, line issues on combo devices, and with combo devices (like the cax) that are triggered by the isp. 

    If it sets backup and works fine, I'd grab a screen snip of the cable connections page and event logs. sometimes line issues can trigger a reset. 

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    I've seen it happen with firmware issues, power issues, line issues on combo devices, and with combo devices (like the cax) that are triggered by the isp. 

    If it sets backup and works fine, I'd grab a screen snip of the cable connections page and event logs. sometimes line issues can trigger a reset. 

    • RTarnie's avatar
      RTarnie
      Guide

      Thanks for the quick reply plemans !!

       

      Everything seems to be fine again. I'll grab some logs and stash em. Also need to update the configs I added since the last backup.

       

      I did notice the internet connectivity was intermittent throughout the night since some of my Mining devices captured the disconnects and reconnects.

       

      Is 33+ devices too much for this unit to handle? I think at this point I might need an enterprise grade device(s) (no more combos).

      • plemans's avatar
        plemans
        Guru - Experienced User

        No, its not to much for it. I've got that same router and have used it with over 50+ (think I had upwards of 70 for a while). Its a pretty darned capable device. 

        The only reason I'm not using it now is I'm messing with an RAXE device. Plus I like mesh as I have a larger home so will be going back to a mesh device at some point.