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Forum Discussion
CAX80 no 5G...light solid
I received a CAX80 as a replacement for a bricked CAX30 due to the firmware issue.....the 5G light is lit but steady and network will not populate on any device....If I place my cell phone directly on top of modem....it shows but only 1 bar...once I pick it up...it goes away...any ideas. NETGEAR Support/Customer Care helpline is a joke. I have also left messages with NETGEAR corporate and of course...no return call.... I have been without a fully functioning modem/router for a month now! I got this as a replacement for a shoddy firmware issue and still NETGEAR refuses to rectify...Ideas on how to address this with someone other than the support helpline or customer care
7 Replies
Does a factory reset change anything? Press the reset button for 10 seconds then release.
Has the modem worked at all since you got it from NG?
No...I have reset the modem 5x's....been thru numerous tests with support and still...solid light but no 5g
Yes..modem worked till 1am when a new firmware was pushed...all connected devices went offline and when I awoke...I realized the issue when the laptops wouldn't connect(I work remote)....
