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jiweeo's avatar
jiweeo
Aspirant
Aug 08, 2022

CAX80 not functioning. Only the Power Light is on.

My CAX80 suddenly stoped working in a morning. Not responding at all. Only the power light is on (solid white).

 

  • I tried pressing the reset button for a minute. It didn't help.
  • I tried recovering the firmware with tftp but I couldn't even get any response from router.

 

I called the technical support and they just said it is a hardware issue and I can't do nothing. They literally hanged up my call after saying my device is out of warranty..

So Netgear experts, could you please advise on what should I do to get it fixed? It was a $500 device and I only used it for 1.5 years. Disappointed.

11 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 09, 2022

    Seems like we've been seeing a lot of these with the cax80. 

    maybe DarrenM can help. 

  • jiweeo's avatar
    jiweeo
    Aspirant
    Aug 09, 2022

    Hi @DarrenM 

     

    I pm you some details of my router a couple days ago. Could you please help? Thanks!!

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 09, 2022

      I have sent your Pm to support it may take a day or two for them to contact you.

       

      Thanks

      DarrenM

      • mcjarvis's avatar
        mcjarvis
        Aspirant
        Aug 21, 2022
        Hi Darrin,

        I am having this issue as well with my CAX80. Could you please follow up with me on the best way to move forward with getting a replacement or repaired device? Thank you
  • jcochems's avatar
    jcochems
    Aspirant
    Aug 09, 2022

    This exact issue just happened to me TODAY so I just signed into Netgear to look up warranty/support info and came across the Support Forum and this message. I work from home and was working without any issue for about four hours this morning, then suddenly my internet went out. I use Xfinity Internet service. Checked my Nighthawk router (Modal CAX80) which showed a solid white Power led, but NO other lights at all.

    Paid $430 for this hardware only 8 months ago brand new from Amazon.

     

    Tried everything mentioned in prior comments above with no change. Continuing to read this thread and saw some other messages stating to direct message two individual's at Netgear Support which I will do. I have unplugged power as well as coax cable and tried reset. No change. When plugging back in, the Power led lights up solid white and NO other lights are on. Pressing WiFi On/Off or WPS Button has no reaction at all, no lights blink or light up when pressed. Tried connecting laptop to router via direct Cat5 cable and unable to connect to router at all, not even a reply when pinging Default Gateway IP.

     

    Jim