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KasarIG's avatar
KasarIG
Aspirant
May 06, 2021

CAX80 WiFi Network resetting

Hello, I have a CAX80 Cable Nighthawk router that we bought about a year ago.  (Hardware version: 1.01, Firmware: 2.1.1.4, Cable Firmware:1.02.08 are up-to-date)

It has worked great, solely using WiFi up until this week.

 

It has now twice reset the WiFi Network, which was renamed to "Broadcom" and was unsecured.  I am able to go in and reset the settings, but I have no idea why it is doing this.  Has anyone else experienced issues like this and have any ideas what is going on?  There have not been any power outages.

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 07, 2021

    Do you have a screen snip of the cable connections page and the event logs?

    I've seen ISP's trigger a new firmware install/reset process. 

    • KasarIG's avatar
      KasarIG
      Aspirant
      May 08, 2021

      plemans I just found where the event log is, but it only goes back 6 hours or so to this morning... If this happens again I'll grab the info from it.  I've included a screenshot of the cable connections page.  Everything past Channel 6 is "Not locked" showing the same information,

       

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 08, 2021

        photos have to be approved by a moderator. you can click on choose file and add it th at way